Frequently Asked Questions

Any questions not answered here? We are happy to help! Contact us now at 905-727-1242 or email info@reedpool.com


If I think my pool is leaking, what do you need to know to help diagnose the problem?

If you think your pool is leaking, then we will ask you the following questions.

  1. How many inches is your pool losing over 24 hrs?
    If your pool is losing ¼ inch or less a day, water loss may be attributable to evaporation.
  2. Was the bucket test performed?
    If your water loss is minimal (¼ inch or less per day) but appears to be greater than usual, we always recommend the bucket test. (*Add link to landing page for Leak Detection.)
  3. Did your pool leak over the past winter?
    If your pool water at opening appeared to be lower than it was at closing, this likely means you have a leak.
  4. Does it leak only with the pump on, with the pump off, or both?
    If your pool leaks only when the pump is running, you may have a leak in the return lines.
    If your pool leaks only when the pump is off, this may indicate a suction leak.
    If your pool leaks with the pump on and off, this suggests a leak in the shell of the pool (eg. tear in liner), or a possible leak in the skimmer.


Do I need a pool professional to open and close my pool?

Some pool owners choose to do their seasonal openings and/or closings themselves and their are certainly many online resources available. Others prefer to rely on their local pool company.

Whatever you choose, here are some things you will want to make sure of when opening and closing your pool.


  • Have the winterizing plugs been removed?
  • Is pool equipment properly re-assembled and functioning well?
  • Are there any signs of leakage on the equipment pad?
  • Has the water been sanitized?


  • Have the lines been blown-out to remove all water?
  • Are the return lines properly plugged?
  • Has the equipment been disassembled and stored safely?
  • Is the winter cover securely fastened?

Weekly Service

How important is it to maintain a proper chemical balance in my pool water?

Maintaining good pool chemistry is important for keeping your pool water sparkling clean, your pool liner algae-free, and your pool equipment free of corrosion and scaling.  It guards against that murky water and bacteria growth that can be harmful to swimmers.

Pool owners need to ensure that the pH, total alkalinity and calcium hardness levels are properly balanced at all times. Routine testing of your pool water is strongly advised!

Equipment Maintenance & Repairs

What can I do to ensure my pool equipment lasts as long as possible?

Always keep the pool full (halfway up the mouth of the skimmer) so that the pump is able to function efficiently and ensure the pump runs a minimum of 8-12 hours per day to circulate the water.

Note: If a variable speed pump is being used at a low speed, then this time may need to be extended.

Ensure the pump and skimmer baskets are emptied regularly. Know which filter system you have and clean accordingly.

Filter cartridges should be deep cleaned at least once during the season to get rid of debris as well as any oil/grease that has accumulated while sand filters need to be backwashed regularly.

Check the manufacturer’s recommendations for inspecting your pool heater.

Skim, brush and vacuum the pool on a weekly basis and maintain proper water chemistry.

Pool Liners

What does it mean if I see wrinkles in my pool liner?

Wrinkles in your pool liner can have several possible causes.

A high water table might cause groundwater to accumulate under the pool causing the liner to shift and wrinkle.

A leaky pool liner may also be the cause of wrinkles as water seeps out from the pool causing the liner to shift.

Finally, incorrect water chemistry can also be a culprit. Low PH and alkalinity over an extended period of time can cause the liner to absorb water, stretch and wrinkle or fold.

Safety Covers

Can I walk on my safety cover?

A safety cover is spring-loaded so that, if weight were placed on it, the cover would only go down so far until the springs were fully compressed.

They are designed in such a way that they can support the weight of a person or animal that would accidently find their way onto it until help arrives.

They are definitely not designed to be walked on or played on!